EXCLUDED FROM THE RENTAL PRICE (THE RATES ARE IN SWISS FRANCS CHF) see also the cleaning that's been done before your arrival

EXCLUDED IS 'EXTRA CLEANING' THAT SWISS-CHALETS LTD WILL ORGANIZE FOR YOU

1) PLEASE CLEAN KITCHEN ITEMS & APPLIANCES AFTER COOKING
OVEN (Rough texture is self cleaning) Use washing up liquid or oven cleaner (24hrs to act) and the black abrasive pad
a) Internal top surface of the oven - 60 CHF
b) Other oven internal surfaces - 15 CHF per surface
c) Internal wire racks and side supports - 20 CHF per rack
d) Trays, top and underside - 20 CHF per tray
CERAMIC HOB - please remove the burnt on marks with a damp cloth and the ceramic hob cleaner - 15 CHF
THE HOTPLATE RINGS - please clean with the cream cleaner and the black abrasive pad - 5 CHF per hotplate
HOTPLATE SURROUND - please clean with a damp cloth and the cream cleaner - 8 CHF
PANS - please clean with washing up liquid and the black abrasive pad - 60 CHF per hour

2) PLEASE KEEP YOUR ACCOMMODATION CLEAN & TIDY
If end of let cleaning takes longer than normal the extra time is charged at - 60 CHF per hour

3) PLEASE REMOVE STAINS YOU MAKE IMMEDIATELY
The cost of removing them is - 60 CHF per hour OR the cost of professional cleaning

4) ITEMS TO ATTEND TO BEFORE DEPARTURE
a) Please strip the bedding from the beds you have used leaving the protector in place - 60 CHF per hour
b) Please remove your rubbish from all bins and dispose to the collection point - 10 CHF per 35 liters or part of
c) Please remove ash and un-burnt fuel from the stove or fire and dispose to the collection point - 10 CHF
d) Please replace the owners logs you’ve burnt, purchase at the local shop - the cost of logs per bag & delivery
e) Please don't leave kitchen items for the cleaner to wash or put away - 60 CHF per hour

EXCLUDED - THE CHARGE FOR THE ROOMS YOU DON'T REQUIRE
The rental price is based on the group size so please don't enter bedrooms you are not sleeping in or the en-suite bathrooms adjacent to them and please do not allow children to play in them

EXCLUDED - TOURIST TAX (AND IN SUMMER THE FREE ACCESS CARD)
You must pay your tourist tax and hand over the receipt along with the key at the end of your stay. We are not able to search for receipts or check with the authority to see if payment has been made. Without proof of payment we must arrange payment for you and deduct the tax plus an administration charge of 20 CHF
For Gryon pay at the Barboleusaz tourist office tel 0041 24 498 0000
For Villars pay at the 'Taxe de Sejour' office at the rear of the Eurotel Hotel on Route des Layeux tel 0041 24 495 3838
If you have paid the tax but have forgotten to leave the receipt then email or mail it to us
If you didn't pay the tax during your holiday you can email us and say you will be making payment by credit card by ringing one of the above numbers then email or mail proof of payment

'Freedom Pass' - Enables free use of the following in the summer season (from 31st May, June, July, August, September to the 26th October 08)
Check with the tourist office if these will be available during your stay if they are important to you.
The mountain train from Gryon to Villars to Bretaye
The telecabine from Villars to Roc d'Orsay
The telecabine from Barboleusaz to Les Chaux
The bus from Villars to Barboleusaz to Solalex
The bus from Villars to Les Diablerets
The bus from Gryon to Barboleusaz to Alpe des Chaux
The Villars Sports Centre
The outdoor tennis courts at Villars
The indoor and outdoor swimming pool at Villars
The ice rink at Villars
The practice area at the golf club of Villars
The mini golf and miniature steam train in Gryon
The outdoor tennis courts at Gryon and Alpe des Chaux

CHARGE FOR GRYON & BARBOLEUSAZ IN SWISS FRANCS CHF:

June, July, August, September and October:
Adult - 5.30 CHF per night
Child (9 to 16) - 2.65 CHF per night
Children under 9 - free
Senor citizens - no discount applies

November, December, January, February, March, April and May:
Adult - 2.80 CHF per night
Child (9 to 16) - 1.40 CHF per night
Children under 9 - free
Senor citizens - no discount applies

CHARGE FOR VILLARS, HUEMOZ, CHESIERES & ARVEYES IN SWISS FRANCS CHF:

June, July, August, September and October:
Adult - 5.80 CHF per night
Child (10 to 16) - 2.50 CHF per night
Children under 10 - free
Senor citizens - 3.30 CHF per night

November, December, January, February, March, April and May:
Adult - 3.30 CHF per night
Child (10 to 16) - 1.25 CHF per night
Children under 10 - free
Senor citizens - 2.05 CHF per night

Remember to return your 'Freedom Pass' card at the end of your stay from where it was purchased and be refunded 8 Swiss Francs.

EXCLUDED - Bank charges
1) Your banks charges when you make payments to us
2) Your banks charges when you receive payments from us
3) Our bank charges and your bank charges if you make payment by a cheque that is rejected by your bank

EXCLUDED - Extras you can request unless stated as included on the prices or description pages
1) Travel cot and bedding - 80 CHF
2) High chair - 50 CHF
There will be an extra charge for cleaning if items are returned dirty

EXCLUDED - Bath towels and bath sheets are an extra unless stated as included on the prices page
We can only supply towels if you order them when booking
Bath towels - 9 CHF
Bath sheets - 14 CHF

EXCLUDED - Providing assistance on arrival or during your stay. See if travelling by public transport
Assisting you between 7 am and 7 pm - 1 CHF/km plus 50 CHF/hour (50 CHF minimum)
Assisting you between 7 pm and 7 am the next day - 1 CHF/km plus 100 CHF/hour (100 CHF minimum)
Please ensure you read, understand and bring with you the travel directions we send. Ask for more information if the directions are not clear

SURCHARGE FOR LAST MINUTE BOOKINGS
A administration surcharge of 15% (100 Swiss Francs minimum) will be applied to rental rates for reservations made later than 1 week prior to arrival

THE BOOKING PROCEDURE

Reserving accommodation and booking it
When you make an advance payment the monies you have paid remain yours and are held on your behalf on deposit in the UBS bank in Switzerland until your departure date. Only at this point are monies transferred to the owner of the accommodation
1) You can reserve accommodation before booking it so you can finalise travel arrangements
2) If the accommodation is displayed as available then email or telephone stating that you would like to reserve it. No payment is required at this stage
3) Your dates will be displayed as reserved on this web site
4) You will receive an email confirming that it is reserved for you and you will be given 10 days to book it by making payment by bank transfer or cheque
5) You have booked the accommodation on the day that your first payment is acknowledged as received by Swiss-Chalets Ltd

Method of Payment (We do not accept credit cards)
1) Cheque - Payments received no later than 6 weeks prior to your arrival (cheques cannot be represented if rejected by your bank)
2) Bank transfer - Payments received no later than 6 days prior to your arrival and payments when a cheque sent by you has been rejected by your bank
3) Cash - (not cheque) in Swiss Francs, Euro or United Kingdom Pounds for a booking made less than 6 days prior to arrival

Minimum time to allow for delivery of post and bank transfers
1) Six calendar days for posted cheques
2) Three calendar days for bank transfers

Invoice Payment date
The 'latest date for receipt of payment' is stated on the invoice. If payment is not received on time you have cancelled the reservation or booking, the dates will be removed from the availability calendar and the accommodation will be available for others to rent. You will receive an email advising you that this has been done. Bank transfer is the safest way of ensuring that payments are received on time. You can re-book your holiday but have to pay an administration charge of 5% of the rental (50 CHF minimum, 100 CHF maximum). The clauses below entitled 'Cancellation refund if we are able to re-let' and 'Cancellation refund if we are unable to re-let' apply when you have already made a part payment.

Payment Stages
1) When reserving earlier than 12 weeks prior to your arrival - A 'deposit' invoice for 30% of the rental followed 8 weeks prior to arrival with a 'balance' invoice for the remaining 70% plus the damage deposit.
2) When reserving later than 12 weeks prior to your arrival - A 'full payment' invoice for the rental plus the damage deposit

Damage deposit
A refundable damage deposit is paid with your final payment
From this damage deposit is deducted:
1) The replacement or repair cost of breakage or damage that occurs during your stay plus a Swiss-Chalets Ltd 10% fee for organization
2) The items listed under EXCLUDED FROM THE RENTAL PRICE
3) Group and date changes that have not been invoiced

Returning the damage deposit
The damage deposit you pay is held in Swiss Francs by the UBS bank in a non interest bearing account. We cannot keep cash or an un-cashed cheque for return to you later as the funds must be deposited. After your stay the Swiss Francs received less deductions are returned by bank to bank transfer and converted to your currency by your bank. The amount that shows in your account may be slightly different than the amount sent to you because of exchange rate fluctuations and your banks charges. Bank to bank transfer is the only way that deposits are returned. To make the transfer our bank requires the information below which we will request by email after your departure or you can provide it sooner if you wish. If you do not provide the details required within 3 months of your departure your damage deposit less costs will be donated to charity.

1) Bank name
2) Bank address
3) Bank Identifier Code (BIC)
4) Account name
5) International Bank Account Number (IBAN)
6) Your home address

The IBAN is a standardized international account number that allows instant recognition of the three main account identifiers i.e. the country, bank and account number. The BIC is used to identify the beneficiary's bank. A payment instruction from us to the UBS bank which includes the IBAN and BIC can be processed automatically by the bank without manual intervention.

Babies
Babies over 6 months old are counted in the group

Group size
Is the maximum number of persons staying in the accommodation at any time during the rental period as stated on the availability page of this website. No discount is given if part of the group arrives at a later date or departs at an earlier date.

Alteration to the number of people in the group
You must inform us if your group size changes:
1) prior to payment of the balance of the rental - The balance is calculated using the rental price displayed on the prices page on the day of alteration
2) decreasing after payment of the balance - Your refund is the difference in rental paid and that displayed on the web site on the day of alteration less 10%
3) increasing after payment of the balance - You pay the difference in rental paid and that displayed on the web site on the day of alteration

Cancellation applies when
1) Payment is not made on time
2) You change your arrival date or decrease the duration of your stay later than 3 months prior to your arrival date
3) When you email stating that you are canceling your holiday

Cancellation refund if we are able to re-let
1) Every effort will be made on our part to re-let days you have booked if you change dates, cancel your visit , or do not pay the balance on time
2) If we are able to obtain a replacement booking for the days you have cancelled or some of the days, you will receive the rental monies back that you have paid or the income from the replacement booking for those days ( whichever is less) less expenses of 10% (80 CHF minimum) and less the Swiss-Chalet Ltd bank charges accepting monies from you and paying monies to you

Cancellation refund if we are unable to re-let
If we cannot re-let your dates we reserve the right to retain payment as follows:
1) If earlier than 6 weeks prior to your arrival date 30% of the rental will be retained
2) If later than 6 weeks prior to your arrival date the full amount of the rental paid will be retained
3) We will refund in full any damage deposit paid and any payments made for services such as extra linen, bath towels etc

Changes or cancellation by us
If due to circumstances totally beyond our control we are forced to cancel your holiday after you have made your first payment, we will offer you a full refund, but no additional compensation

Visa applications
Swiss-Chalets Ltd does not assist with visa applications or supply information other than the standard communications by email described on this web site.

TIMES AND TRAVEL

Arrival and departure times
1) Arrival is 4pm or later unless you have made prior arrangements. See also late arrival charges
2) Departure is 10am or earlier unless you have made prior arrangements
3) If you depart later than 10am you may be charged for that day and the cost of accommodating the next guests

Available methods of travel
1) The nearest airport is at Geneva. You can get by train from 'Geneva Airport Railway Station' to Villars & Gryon
2) Our accommodation is in Villars Gryon which is linked by mountain train and bus to the European rail network and to local villages, see Swiss Map
3) You can car hire in Villars during your stay or at Geneva Airport
4) When travelling by train or bus a short taxi ride may be necessary on arrival and departure

Directions to the accommodation, key handover and key return
1) As part of our confirmation of your final payment we email a map with directions showing how to get to your accommodation
2) You collect the key in Barboleusaz any time after 4pm and return it to Barboleusaz any time before 10am on the departure day
3) If travelling by public transport we may be able to meet to hand over & collect the key. This must be arranged immediately after booking

Bringing food, pets etc in Switzerland, see the travel regulations
1) The description page for the accommodation will state under the heading 'Special Features' if pets are allowed
2) Read the rules and find out what tax or vat is to be paid at http://www.ezv.admin.ch/index.html?lang=en

Representative in Villars
Our representative in Villars will correspond with you during the booking process. The representatives name and telephone numbers will be on the emails you receive during the booking process